Community Support Specialist
Share |
 Job Details
Type: Full-Time, Non-Exempt
Location: Augusta
Hourly Rate Range: $17-18 
Reports to: Director of Peer and Family Programs
Job Summary

This position is the primary staff member providing assistance and support to walk-in inquiries and calls through the NAMI Maine Helpline. The Community Support Specialist assesses and responds directly to the needs of peers, family members, community providers, and law enforcement, offers information and referral information, and identifies resources that are available to assist them. This staff member provides support to the Director of Peer and Family Services and maintains relationships with community providers and partners. This position is challenging and the ideal candidate will be comfortable engaging with callers who are encountering gaps in the mental health system and are, at times, vulnerable, emotional and/or frustrated.  The candidate will have experience engaging with these challenges and have healthy boundaries and a strong self-care regimen.

Duties & Responsibilities
  • Provides assistance and support to inquiries from the NAMI Maine Helpline.
  • Oversees Helpline interns.
  • Presents overview of NAMI Maine programs as part of public education programming.
  • Provides support to the Director of Peer and Family Services on program initiatives.
  • Assesses and responds directly to the needs of individuals, offers information and referrals, and identifies resources available to assist them.
  • Supports people who contact the Helpline and maintains relationships with community providers and partners.
  • Provides advocacy through referrals to those identifying potential rights violations under the consent decree.
  • Maintains a current and comprehensive understanding of the Maine mental health/criminal justice system.
  • Documents all calls, emails and walk-ins to the Helpline; maintains records of system limitations and prepares data for quarterly reports to DHHS.
  • Responds to requests for resource materials; prepares and ships materials as needed.
  • Orders, tracks, and maintains inventory of educational resources and materials.
  • Develops and maintains online resource library.

Other duties will be assigned by the direct supervisor or the Executive Director in order to support the programmatic needs of NAMI Maine’s mission.  This may include attendance at community education and awareness events.  On occasion, a non-traditional work week may be required.


Minimum of a Bachelor’s degree in a related field (Human Services, Mental Health, Social Work, etc.) or certified as Peer Support Specialist is required. The ideal candidate will have a broad-based understanding of services and resources available in the State of Maine, specifically for individuals with mental health challenges. Personal or professional experience assisting individuals/families impacted by mental illness and/or case management experience is a plus. The ideal candidate will handle pressure and competing priorities successfully.  The Community Support Specialist will work independently, be confident and assertive in their communication style, be highly organized and have an interest in improving Maine’s mental health system.

Working Conditions

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Proficiency in Microsoft Office Suite applications required.

To Apply
 Send cover letter and resume to Tonya Bailey-Curry, Director of Peer and Family Programs