Information & Referral Helpline
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The Helpline is a safe and confidential mental health service for peers, law enforcement, professionals, friends and family members.    


We can help:

  • Navigate the mental health and/or criminal justice system
  • Help you understand your rights as a peer or family member
  • Find a service or provider - based on your need, location and income
  • Offer resources and materials about mental health and recovery
  • Engage in collaborative problem solving around mental health concerns
  • Find information on educational opportunities and alternative avenues for support


Toll-free number: (800) 464-5767 & press "1"
Hours: Monday-Friday, 8:00am to 4:00pm


During COVID-19, in addition to our regular HelpLine services, NAMI Maine is looking to virtually connect volunteer mental health providers to individuals in need of support for brief (15-30 minute) one-time check-ins. If you are a mental health provider interested in volunteering your time to assist people in need during the COVID-19 crisis please click here. If you are an individual interested in receiving this support please contact the NAMI Maine Helpline at (800) 464-5767 Press “1” or


The Help Line is NOT a crisis line. If you believe that you or someone you know could be in crisis, please do not hesitate to call the statewide crisis line at (888) 568-1112.



NAMI Maine is committed to being responsive, resourceful, and empathetic to all callers/visitors.  We expect callers/visitors to be respectful, appropriate and accept the limitation of this service. Due to the nature of the service we are able to provide, calls and walk-in services will be limited to 20 minutes. Callers/visitors who engage in a disrespectful manner (i.e. offensive language, excessive calls/visits) will no longer be permitted to access this service.

Although NAMI Maine Help Line staff is dedicated to honoring your privacy by maintaining confidentiality about your disclosures when you call or visit us, there are a limited number of circumstances under which we would be required to break confidentiality:
  • You are a danger to yourself and threaten to harm yourself;
  • You threaten to harm or report harm to another person;
  • You are under 18 years old and report that you are a victim of child abuse.


Questions about Helpline services? Contact us today!